Takeaway Google Review Tool
The fastest way for a takeaway to turn a finished order into a Google review. Add a name and number, hit send, get back to work.
14-day free trial · No setup fees · Cancel anytime
What the Tool Does (And What It Doesn't)
This isn't a marketing platform. It isn't a CRM. It's a tool that does exactly one thing: get a customer to leave a Google review after you've finished a order. Below is what's inside.
SMS review requests
Sent the moment you finish a order. SMS gets a 90%+ open rate within minutes.
Sentiment gate
Unhappy customers give private feedback. Only happy ones go to Google.
Automatic follow-up nudge
If a customer doesn't respond to the first request, one polite reminder goes out a few days later. Then it stops — no nagging.
Private feedback inbox
Every low rating that didn't go to Google lands in your dashboard with its comment, so you can call the customer back and fix the issue.
Conversion stats
See how many requests you've sent, how many customers clicked through, and how many actually posted a review.
Bulk import past customers
Upload a CSV of recent customers and send a one-off request to all of them — a fast way to bank a wave of reviews.
What Using the Tool Actually Looks Like for a Takeaway
Five real scenarios from a typical week — a delivery service, a collection orders, a follow-up on an older catering orders. Same three taps every time.
delivery service
A customer who's just had a delivery service from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
collection orders
A customer who's just had a collection orders from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
catering orders
A customer who's just had a catering orders from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
meal deals
A customer who's just had a meal deals from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
Why Most Takeaways Don't Use a Review Tool — Yet
The tools have been around for years. So why have most takeaway owners never tried one? It usually comes down to the four objections below — all of which fall apart on closer look.
Deliveroo, Just Eat, and Uber Eats take 30%+ commission
Platform reviews don't help your Google ranking
Customers order through apps, not Google — but Google drives new discovery
Competition is intense in every neighbourhood
Top-ranking takeaways typically have 50-200 Google reviews.
The Tool, From Tap to Review
Step one: open the app. Step two: enter the customer. Step three: send. The SMS goes out, the review form opens for them, and your Google profile gets one richer. That's the whole product.
Finish a order
Wrap up the work the same way you always have. Nothing changes in how you operate.
Add the customer
Drop their name and mobile into the app — fifteen seconds, from your phone.
Reviews land
Happy customers post directly to Google. Unhappy ones give you private feedback first.
The Tool's Price for Takeaways
14-day free trial on the plan you choose. Card required. Cancel from the dashboard anytime.
Lite
Enough credits for around 30 orders a month.
- Up to 30 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Starter
Enough credits for around 150 orders a month.
- Up to 150 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Growth
Enough credits for around 300 orders a month.
- Up to 300 message credits per month
- Everything in Starter
- Priority support
Tool FAQs
How quickly can I send my first request?+
Under five minutes from signup. Connect your Google profile, add your first customer, hit send. You'll often see the review appear on your profile that same day.
Does the tool send by SMS or email?+
SMS only. Email gets a fraction of the open rate and a much lower review conversion, so the tool is built around what actually works for a takeaway: a single polite text message to a UK mobile.
What happens if a customer doesn't reply?+
The tool sends one polite reminder after 3 days. After that, no more — we don't believe in nagging your customers on your behalf.
Can I bulk import old customers?+
Yes — upload a CSV, the tool deduplicates and validates phone numbers, and you can send a one-off request to everyone you've worked for in the last 6-12 months.
The simplest review tool a takeaway can pick up.
No training, no onboarding, no integrations to set up. Sign up, add your first customer, hit send. The next review is on its way.
Use the Tool14-day free trial · No setup fees · Cancel anytime
Other Hospitality we work with
The same approach works for adjacent hospitality — same automation, different defaults.
More for takeaways
Same topic, different angles — useful if you're researching how reviews fit into your wider takeaway business.
Further reading
Articles from the blog that go deeper into the topics on this page.