Review Software for Restaurants
Software designed for a restaurant, not a generic SaaS dashboard. SMS-first, low admin, and a phone-friendly interface for when you're between dining experiences.
14-day free trial · No setup fees · Cancel anytime
What the Software Does for Restaurants
Six features, all built around the same job: turn a finished meal into a posted review with the least possible work from you. Nothing fluffy. Nothing you'd never use.
SMS review requests
Sent the moment you finish a meal. SMS gets a 90%+ open rate within minutes.
Sentiment gate
Unhappy diners give private feedback. Only happy ones go to Google.
Automatic follow-up nudge
If a diner doesn't respond to the first request, one polite reminder goes out a few days later. Then it stops — no nagging.
Private feedback inbox
Every low rating that didn't go to Google lands in your dashboard with its comment, so you can call the diner back and fix the issue.
Conversion stats
See how many requests you've sent, how many diners clicked through, and how many actually posted a review.
Bulk import past diners
Upload a CSV of recent diners and send a one-off request to all of them — a fast way to bank a wave of reviews.
What Software Like This Solves for Restaurants
Generic CRMs treat a restaurant like a tech startup. Bespoke booking software costs hundreds a month and barely touches reviews. Below are the four specific problems this software was built to fix.
TripAdvisor, Google, and Instagram all compete for your attention
One bad review about food quality can go viral locally
Regular diners take you for granted and never review
New restaurants get a burst of reviews that fades quickly
Top-ranking restaurants typically have 100-500+ Google reviews.
Why Restaurants Need Review Software in the First Place
Restaurant choice is heavily influenced by Google reviews. Diners check ratings, read recent reviews, and look at food photos before choosing where to eat. A steady stream of positive reviews keeps you at the top of local searches. Software solves the asking problem at scale — you can't do this by hand and run a business at the same time.
"restaurant near me"
Google shows the top three results for this search based heavily on review count, rating, and recency. Most clicks go to those three.
Trust signal
For a restaurant, reviews are the first social proof potential diners see — long before they ever talk to you.
Permanent asset
Unlike TripAdvisor, Google reviews are free, owned by you, and don't disappear when you stop paying.
Designed Around the Reality of Restaurant Work
From the busy week of a restaurant juggling a dining experience and a private dining on the same day, to the slow weeks — the software pulls its weight in both.
dining experience
A diner who's just had a dining experience from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
private dining
A diner who's just had a private dining from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
takeaway service
A diner who's just had a takeaway service from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
catering for events
A diner who's just had a catering for events from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
Restaurants Pricing — Simple and Flat
14-day free trial on the plan you choose. Card required. Cancel from the dashboard anytime.
Lite
Enough credits for around 30 meals a month.
- Up to 30 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Starter
Enough credits for around 150 meals a month.
- Up to 150 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Growth
Enough credits for around 300 meals a month.
- Up to 300 message credits per month
- Everything in Starter
- Priority support
Questions About the Software
What features does the software include for restaurants?+
SMS review requests, an automatic follow-up nudge, sentiment-gated routing (so unhappy diners go to private feedback, not Google), a private feedback inbox, a stats dashboard showing requests sent and conversions, your existing Google reviews displayed in-app, and CSV bulk import. Nothing bolted on you'd never use.
Does it work on my phone?+
Yes — that's the point. The whole interface is built to be used between meals on a phone. Add a diner in under 15 seconds.
What's the difference between this and free Google review request links?+
A static link doesn't get sent, doesn't filter unhappy diners out, and doesn't tell you who hasn't reviewed yet. The software does all three.
Can I cancel anytime?+
Yes. Monthly rolling — cancel from the dashboard with one click. No retention calls, no contracts to wriggle out of.
Software that earns its keep — for restaurants.
No setup fees, no annual contracts, no per-seat pricing. Just the features that move your review count up and your admin down.
Try the Software14-day free trial · No setup fees · Cancel anytime
Other Hospitality we work with
The same approach works for adjacent hospitality — same automation, different defaults.
More for restaurants
Same topic, different angles — useful if you're researching how reviews fit into your wider restaurant business.
Further reading
Articles from the blog that go deeper into the topics on this page.