Review Software for Plumbers
Software designed for a plumbing business, not a generic SaaS dashboard. SMS-first, low admin, and a phone-friendly interface for when you're between boiler installations.
14-day free trial · No setup fees · Cancel anytime
What the Software Does for Plumbers
Six features, all built around the same job: turn a finished job into a posted review with the least possible work from you. Nothing fluffy. Nothing you'd never use.
SMS review requests
Sent the moment you finish a job. SMS gets a 90%+ open rate within minutes.
Sentiment gate
Unhappy customers give private feedback. Only happy ones go to Google.
Automatic follow-up nudge
If a customer doesn't respond to the first request, one polite reminder goes out a few days later. Then it stops — no nagging.
Private feedback inbox
Every low rating that didn't go to Google lands in your dashboard with its comment, so you can call the customer back and fix the issue.
Conversion stats
See how many requests you've sent, how many customers clicked through, and how many actually posted a review.
Bulk import past customers
Upload a CSV of recent customers and send a one-off request to all of them — a fast way to bank a wave of reviews.
What Software Like This Solves for Plumbers
Generic CRMs treat a plumbing business like a tech startup. Bespoke booking software costs hundreds a month and barely touches reviews. Below are the four specific problems this software was built to fix.
You finish an emergency call-out at 9pm — you're not going to ask for a review
Customers call in a panic about a leak, you fix it, they're relieved but forget to review
You've done 500 jobs but only have 15 Google reviews to show for it
The plumber down the road has 70 reviews and gets all the calls from Google
Top-ranking plumbers typically have 40-80 Google reviews.
Why Plumbers Need Review Software in the First Place
Emergency plumbing searches happen at all hours. Customers need someone NOW and pick the highest-reviewed result without shopping around. Your reviews are your first impression. Software solves the asking problem at scale — you can't do this by hand and run a business at the same time.
"plumber near me"
Google shows the top three results for this search based heavily on review count, rating, and recency. Most clicks go to those three.
Trust signal
For a plumbing business, reviews are the first social proof potential customers see — long before they ever talk to you.
Permanent asset
Unlike Checkatrade, Google reviews are free, owned by you, and don't disappear when you stop paying.
Designed Around the Reality of Plumbing Work
From the busy week of a plumber juggling a boiler installation and a bathroom fitting on the same day, to the slow weeks — the software pulls its weight in both.
boiler installation
A customer who's just had a boiler installation from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
bathroom fitting
A customer who's just had a bathroom fitting from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
emergency leak repair
A customer who's just had a emergency leak repair from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
pipe replacement
A customer who's just had a pipe replacement from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
Seasonality note: Busiest in winter with boiler breakdowns and frozen pipes — bank reviews in your quiet months so your profile is strongest going into the busy season.
Plumbers Pricing — Simple and Flat
14-day free trial on the plan you choose. Card required. Cancel from the dashboard anytime.
Lite
Enough credits for around 30 jobs a month.
- Up to 30 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Starter
Enough credits for around 150 jobs a month.
- Up to 150 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Growth
Enough credits for around 300 jobs a month.
- Up to 300 message credits per month
- Everything in Starter
- Priority support
Questions About the Software
What features does the software include for plumbers?+
SMS review requests, an automatic follow-up nudge, sentiment-gated routing (so unhappy customers go to private feedback, not Google), a private feedback inbox, a stats dashboard showing requests sent and conversions, your existing Google reviews displayed in-app, and CSV bulk import. Nothing bolted on you'd never use.
Does it work on my phone?+
Yes — that's the point. The whole interface is built to be used between jobs on a phone. Add a customer in under 15 seconds.
What's the difference between this and free Google review request links?+
A static link doesn't get sent, doesn't filter unhappy customers out, and doesn't tell you who hasn't reviewed yet. The software does all three.
Can I cancel anytime?+
Yes. Monthly rolling — cancel from the dashboard with one click. No retention calls, no contracts to wriggle out of.
Software that earns its keep — for plumbers.
No setup fees, no annual contracts, no per-seat pricing. Just the features that move your review count up and your admin down.
Try the Software14-day free trial · No setup fees · Cancel anytime
Other Trades we work with
The same approach works for adjacent trades — same automation, different defaults.
More for plumbers
Same topic, different angles — useful if you're researching how reviews fit into your wider plumbing business.
Further reading
Articles from the blog that go deeper into the topics on this page.